Reference

How 7lpa Handles Your Personal Data

At 7lpa, we collect only what we need to run your account and process your transactions via UPI, Paytm, or PhonePe — and we are clear about every…

Data transparencyAccount securityYour right to accessRetention policyContact us anytime
7lpa How 7lpa Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to access, correct, or request deletion of any personal data we hold on your account, our privacy team is reachable through three channels.

Email Privacy Request Send a written data request to our dedicated privacy email address.
Live Chat Support Start a live chat session from inside your account dashboard.
In-Account Data Portal Log into your 7lpa account, navigate to Account Settings, and use the Privacy section…
HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security at 7lpa

We use encrypted connections for all account activity, store passwords in hashed form, and run regular security audits on our servers.

Encrypted Connections

All data you transmit — whether you are completing a UPI deposit or updating your profile — travels over TLS-encrypted connections. We do not process sensitive fields over unencrypted channels under any circumstances.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. We do not place third-party advertising cookies. You can withdraw cookie consent at any time via your browser or our cookie preference centre.

Data Retention Periods

Transaction records are kept for the period required by applicable financial regulations. Account profile data is held while your account is active and for a defined period after closure, then deleted or anonymised in line with our retention schedule.

Third-Party Data Sharing

We share data only with payment processors (UPI, Paytm, PhonePe), identity verification partners, and fraud-prevention services. Each third party is bound by a data processing agreement and may not use your data for their own marketing.

Your Right to Correction

If your stored name, address, or contact details are incorrect, you can update most fields directly in Account Settings. For fields locked after verification, submit a correction request to our privacy team with supporting documentation.

Account Deletion Requests

You may request full account deletion at any time. We will remove your personal data from active systems within 30 days, subject to any retention obligations under applicable law covering your transaction history.

Your Privacy Questions Answered

These questions cover the personal data rights most commonly raised by people using 7lpa in India. If your question is not here, our privacy team is reachable through the contact paths listed above.

We collect your name, date of birth, email address, mobile number, and a government-issued identity document for verification. We also log device identifiers and IP addresses to protect your account from unauthorised access.

Your UPI handle or Paytm-linked mobile number is shared with the payment processor solely to complete your transaction. We do not store full payment credentials on our servers and do not use that data for marketing.

Yes. Log into your account, go to Account Settings, and select the Privacy section. You can request a data export there, or contact our privacy team by email. We deliver your data package within ten working days.

Transaction records are kept for the period required by applicable financial regulations in your jurisdiction. Profile data is deleted or anonymised once that mandatory retention period expires and there is no ongoing dispute.

We share data only with payment processors, identity verification partners, and fraud-prevention services necessary to operate your account. Each partner is contractually bound and cannot use your data for their own purposes.

Submit a deletion request through Account Settings or email our privacy team with your registered account details. We act within 30 days, subject to any legally required retention obligations covering your financial records.

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